Last Updated: 17th Jun,2025
At Bidyut Home Services Enterprise, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our platform, website, mobile application, and related services (“Services”).
Our website address is: https://bidyuthomeservices.com.
By accessing or using our Services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our Services:
a. Personal Information
- Name, email address, phone number
- Address and location details
- Identity verification data (if applicable)
- Payment information (processed via secure third-party providers)
b. Usage Data
- Device type, operating system, and browser type
- IP address and location
- Activity logs and clickstream data
- App usage statistics
c. Service Information
- Booking details, preferences, and feedback
- Communication with service providers or our support team
2. How We Use Your Information
We use your information to:
- Facilitate service bookings and transactions
- Match users with appropriate service professionals
- Send notifications, confirmations, and updates
- Improve and personalize the user experience
- Ensure safety, prevent fraud, and comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following cases:
- With service professionals to complete your service requests
- With third-party payment gateways or analytics providers
- With law enforcement or government authorities if required by law
- With affiliates and subsidiaries under strict confidentiality terms
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. You can request deletion of your account and data at any time, subject to legal requirements.
5. User Data Deletion Policy
Title: Right to Data Deletion
Users have the right to request deletion of their personal data from our systems. We will process such requests within 15 working days, unless:
- The data is required to fulfil an active service or legal obligation
- Retention is required under applicable laws (e.g., financial or tax regulations)
a. How to Request Data Deletion:
Users may request data deletion by emailing us at contact@bidyuthomeservices.com from their registered email address with the subject line: “Data Deletion Request”.
Upon successful deletion:
- You will no longer have access to your account or booking history.
- Some metadata (e.g., invoice or tax data) may be retained as required by law.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyse usage and improve our Services
- Customize content and offers
You can control cookie settings via your browser preferences.
7. Data Security
We take data security seriously. Your data is protected with industry-standard encryption, secure servers, and access control measures. However, no method of transmission over the Internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate data
- Request deletion or restriction of your data
- Withdraw consent where applicable
- To exercise these rights, email us at contact@bidyuthomeservices.com
9. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.” Your continued use of the Services after changes means you accept the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:
Bidyut Home Services Enterprise
📧 Email: privacy@bidyuthomeservices.com
📞 Phone: 9348989669
🕒 Hours: Monday to Saturday, 9:00 AM – 6:00 PM