Effective Date: 02 July, 2025
At Bidyut Home Services Enterprise, we understand that plans can change. Our cancellation policy is designed to offer flexibility while respecting the time and effort of our service professionals.
- Customer-Initiated Cancellations
✅ Free Cancellations
You can cancel your booking free of charge up to 2 hours before the scheduled service time.
⚠️ Late Cancellations
If you cancel within 2 hours of the scheduled service, a cancellation fee of 25% of the service amount may apply.
If the service provider has already arrived at your location or is en route, a 50% cancellation fee may apply.
🚫 No-Show by Customer
If you are not present or unreachable at the time of the service, the booking will be marked as a “No-Show”, and no refund will be issued.
- Provider-Initiated Cancellations
If the service provider cancels the booking due to unforeseen circumstances, we will notify you immediately.
In such cases, you will have the option to:
Reschedule the service at no extra cost, or
Receive a full refund to your original payment method.
- Rescheduling Policy
You can reschedule a service up to 1 hour before the scheduled time without any extra fee.
Rescheduling within 1 hour of the appointment may be treated as a cancellation and may attract a fee.
- How to Cancel or Reschedule
You can cancel or reschedule a booking by:
Logging into your account on the Bidyut Home Services Enterprise app or website.
Going to the “My Bookings” section.
Selecting the service and tapping on “Cancel” or “Reschedule”.
- Exceptions
In emergency situations (e.g., medical emergencies, natural disasters), cancellation charges may be waived upon request and review.
Repeat last-minute cancellations may result in temporary suspension of booking privileges.
- Need Help?
If you have questions or face any issues:
Bidyut Home Services Enterprise
📧 Email: contact@bidyuthomeservices.com
📞 Phone: 9348989669
🕒 Hours: Monday to Saturday, 9:00 AM – 6:00 PM